Refund Policy

30-Day Returns and Exchanges

Customers may ask to return or exchange an item without stating a reason during the 30 days following delivery. In practical terms, the item must not be sent until our support team has confirmed the request and provided instructions. To keep each step understandable, the information below presents the applicable steps for returns and exchanges; questions can move through a clear route to resolution. For approved returns, munchkin is responsible for return postage whether the request is based on preference, exchange, damage, defect, wrong fulfillment, or a missing item. Under this policy, a prepaid label or comparable paid method will be arranged. Please return available components and packaging when reasonably practical. For completeness, any reduction related to unnecessary handling is subject to applicable law and cannot override mandatory consumer protections.

Products Outside the Change-of-Mind Program

To support informed decisions, the statements below provide a direct explanation of return exclusions; the practical details remain in view. The following are excluded from discretionary returns where lawful: made-to-order goods, clearance or Final Sale items, gift cards, and opened products whose intimate or hygiene-sensitive nature prevents resale. These exclusions never remove the customer's remedies when an item arrives damaged, defective, incorrect, incomplete, or otherwise fails to conform to the order.

Cancellations, Refunds, and Where to Return

Once a return is received and inspected, we communicate the decision. Where applicable, an approved refund is sent to the original payment method within 5–10 business days, although the bank or card issuer may need additional posting time. For easier planning, this guidance summarizes timing, responsibility, and support for refunds and cancellations; operational details stay aligned with the customer experience. Contact us promptly to cancel before dispatch. At the relevant stage, a shipped order is handled under the return terms set out here. Approved returns normally use 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States. For this purpose, because routing instructions may matter, contact support@munchkinlane.shop or 570-905-4694 before mailing the package.